customer care


Confirmation and Acceptance of Your Order:

After placing your order, we will send you an email with an order confirmation and order number. If we are unable to process your order after confirmation, we will notify you by email. We confirm acceptance of your order in an email informing you of the shipment of your products (“Shipping Confirmation”). A legally binding contract between you and us is concluded upon sending the shipping confirmation (or in the unlikely event that a shipping confirmation was not sent due to a processing error, upon shipping the products by us) (“Contract”). If you wish to receive information about your order, please write to us, specifying your order number, at the following address: We reserve the right to reject your order if the product you wish to purchase is no longer in stock, if we have identified an error regarding an item, or if we have not received authorization for your payment.




Please inspect all products upon receipt and ensure that all items are present according to the delivery note. Your order will be considered accepted unless you inform us otherwise and return the products in accordance with your right of withdrawal or other applicable provisions.

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