customer care

Faq

Orders

Once you’ve placed your order, it will be shipped within one to three business days. You will receive an email notification with all relevant tracking information once your order has been shipped.
Please visit our shop page to find a MYSTIKUM retailer near you.
All orders are shipped free of charge.
Every order placed on mystikumfragrances.com includes two complimentary fragrance samples.
You can always email us at info@mystikumfragrances.com, and we will respond as soon as possible.

Returns & Refunds

You have the option to return your merchandise within 30 days of receipt. Please use the pre-printed return labels provided by our customer service. Please note that products must be returned in unused condition, with the original labels and packaging. Returns of items that are not resalable may be declined. Additionally, any complimentary products received with your purchase must also be returned. The return policy does not apply to products that have been customized or personalized to your specifications, as well as sealed items that cannot be returned for reasons of health or hygiene once the seal has been broken.

Payment

We accept Visa, Mastercard, American Express, Amazon Pay, Maestro, PayPal, Apple Pay, and GooglePay.

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